Cardiff and Vale University Health Board: Enabling real time feedback to clinical teams.

Challenges

Before introducing Tendable, the UHB had no overarching audit programme and no formal processes to report team activity at Board level. Directorates and individual teams audited using excel, paper or locally developed solutions.

There was no mechanism to extract data, track improvement or identity improvement opportunities across multiple services. Likewise, the UHB had limited assurance that audits were evidence based and reflective of policy/best practice.

The Solution

Cardiff & Vale UHB have been using Tendable since 2020. Initial audit plans and roll out were adapted in response to COVID 19. The UHB needed to shift its focus to using Tendable for IP&C and PPE assurance. Tendable became the platform that the UHB's IP&C team exclusively relied on.

The UHB has since introduced an audit programme across over 100 inpatient teams. It is also used by the Executive Team and Independent Members , Theatres, Pharmacy and Outpatient services. Over 500 audits are submitted each month. In 2023, the UHB are expanding Tendable use into community teams, prisons and commissioned care.

Their existing paper process was replaced with Tendable and enabled real time feedback to clinical teams and escalation of risk to senior teams.

Today

The UHB has since introduced an audit programme across over 100 inpatient teams. It is also used by the

Executive Team and Independent Members , Theatres, Pharmacy and Outpatient services. Over 500 audits are submitted each month. In 2023, the UHB are expanding Tendable use into community teams, prisons and commissioned care.